Expert Opinion

Leverage advanced data and technology to continue offering a shopping experience consumers have come to expect.

CU-vendor partnerships should benefit both parties, and CUs must select vendors that prioritize client support.

Leasing helps deliver what automotive consumers want - low payments, low commitment and a variety of options.

Q3 2019 data shows indirect loans still dominate the CU industry's auto portfolio, though momentum appears to have stalled in recent quarters.

They can offer more personalized experience and build member loyalty while maximizing their potential to keep pace with the market.

CUs should develop credit analysts to be curious and introspective, and have perspective and emotional intelligence.