Credit Union Management

There are three types of member friction – product, process and people – and solving it begins with gathering data.

The increased use of technology to support equitable lending demonstrates the progress CUs have made on their DEI journey.

Most CU members and non-members don't consider financial education and local community involvement value drivers.

Officials say donations have come in from all across the credit union industry.

Jovia describes this move as a "shift" in its policy to become more member-friendly.

New leaders take the helm at CUs in Michigan, Tennessee, Nevada, Oklahoma and New York.