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America's Credit Unions' Service to Members

By Staff Writer

Sometimes, it pays to get back to basics. The long-standing credit union motto "not for profit, not for charity, but for service" is a relevant and very useful tool to use as credit unions move forward into the 21st century. Since their inception nearly 100 years ago, America's credit unions...

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February 28, 2006

NCUA Pursuing Excellence in "Customer Service"

Credit unions were founded on a simple principle: "not for profit, not for charity, but for service." That principle stands true today, as over 85 million credit union members rely and expect unparallel service from their not-for-profit financial cooperatives. I believe that credit unions' dedication to excellent member service sets...

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February 28, 2006

Taking Credit Union Strategic Planning to the Next Level; It's About More Than Beating the Competition

We all know the impediments: fierce competition, industry consolidation, compressed margins and the challenge of creating a sustaining value proposition. And when competitors can't innovate fast enough, what do they do? They innovate the price! To achieve lasting success, one of the most important steps credit unions can take is...

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February 28, 2006

Community Bankers in Particular Should be Careful What They Wish For

Four Utah community banks, Bank of Utah ($600 million in assets), Bank of American Fork ($638 million), Far West Bank ($404 million) and the State Bank of Southern Utah ($505 million) are plaintiffs, along with the Utah Bankers Association (UBA) and the American Bankers Association, in the latest suit filed...

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February 28, 2006

The Window of Opportunity for Credit Unions is Here

Two things struck me during my Senate confirmation process. First, many Senators reminded me that the agency has been criticized as a "cheerleader" for the credit union system. Second, they inquired, "How do you intend to remain independent and focused on safety and soundness?" I viewed these questions as windows...

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February 28, 2006

It is Time to Modernize Credit Union Capital Standards

Among the several essential reforms contained in The Credit Union Regulatory Improvements Act, perhaps none is more essential than the provision to modernize credit union capital standards. You've probably heard a variety of reasons as to why it's so important. I'd like to distill those reasons down to three major...

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February 14, 2006

Market Research Your Credit Union Can't Afford to Ignore

Those of us in the field love the excitement, the thrill of a new idea, the rush that comes with starting a new campaign. It's like the fisherman flinging his net into the deep blue sea, never knowing how successful the day's catch will be. Yet the days of "let's...

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January 31, 2006

In Pursuit of Meaning: Working for a Credit Union Can be More Than Just a Job

Dr. Martin Seligman is someone I'd like to sit and have a beer with. He has fascinating ideas about humans and their levels of happiness.theories that, in my mind, should be very useful to credit union CEOs and HR professionals. Dr. Seligman is professor of Psychology at the University of...

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Top Commentary Stories

America's Credit Unions' Service to Members

The Criticality of Dual Chartering for Today's Credit Unions

A Glimpse into Business Continuity Planning, and More

Recommended Just For You

Commentary Stories

NCUA Pursuing Excellence in &quot;Customer Service&quot;

Taking Credit Union Strategic Planning to the Next Level; It's About More Than Beating the Competition

Community Bankers in Particular Should be Careful What They Wish For

The Window of Opportunity for Credit Unions is Here

It is Time to Modernize Credit Union Capital Standards

Market Research Your Credit Union Can't Afford to Ignore

In Pursuit of Meaning: Working for a Credit Union Can be More Than Just a Job

NCUA Pursuing Excellence in "Customer Service"