{
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    "articles": [
      {
        "uri": "/2024/04/01/is-it-time-for-credit-unions-to-rethink-their-digital-member-experience-strategy/",
        "title": "Is It Time for Credit Unions to Rethink Their Digital Member Experience Strategy?",
        "byline": "Rahul Kumar",
        "kicker": "Expert Opinion",
        "prettyDate": "April 01, 2024",
        "timeToRead": "6 minute",
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        "summary": "Credit unions need a unified customer support platform that supports mobile-first and AI capabilities.",
        "body": null
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        "uri": "/2023/12/21/how-cus-can-deliver-a-superior-cx-using-ai-in-the-contact-center/",
        "title": "How CUs Can Deliver a Superior CX Using AI in the Contact Center",
        "byline": "Rahul Kumar",
        "kicker": "Expert Opinion",
        "prettyDate": "December 21, 2023",
        "timeToRead": "5 minute",
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        "summary": "New Talkdesk survey reveals the impact of integrated AI capabilities on contact center service quality.",
        "body": null
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        "uri": "/2023/02/01/to-improve-the-member-experience-invest-in-the-employee-experience/",
        "title": "To Improve the Member Experience, Invest in the Employee Experience",
        "byline": "Rahul Kumar",
        "kicker": "Expert Opinion",
        "prettyDate": "February 01, 2023",
        "timeToRead": "6 minute",
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        "summary": "Happy, well-trained, well-equipped and highly motivated employees tend to provide exceptional member service.",
        "body": null
      },
      {
        "uri": "/2022/10/07/to-enhance-the-member-experience-cus-must-stop-investing-in-point-solutions/",
        "title": "To Enhance the Member Experience, CUs Must Stop Investing in Point Solutions",
        "byline": "Rahul Kumar",
        "kicker": "Expert Opinion",
        "prettyDate": "October 07, 2022",
        "timeToRead": "6 minute",
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        "summary": "Siloed solutions prevent members from getting the connected, cohesive and personalized experience they want.",
        "body": null
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