CU Tech Hub

How CUs Can Deliver a Superior CX Using AI in the Contact Center

New Talkdesk survey reveals the impact of integrated AI capabilities on contact center service quality.

By Rahul Kumar | December 21, 2023 at 10:00 AM

AI Chatbot intelligent digital customer service application concept

Financial services customers in the digital age expect the same level of convenience and personalized service they get from online retailers, travel and hospitality service providers, and streaming audio and video services. And credit unions are responding, particularly by investing in artificial intelligence (AI) capabilities in the contact center.

Continue Reading for Free

Breaking credit union news and analysis, on-site and via our newsletters and custom alerts.
Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders.
Educational webcasts, white papers, and ebooks from industry thought leaders.
Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com.

NOT FOR REPRINT

FinTech

1 Virginia CU Goes Federal, Joining 14 Other Charter-Switching CUs

2 Credit Union's Internal Investigation Leads to Employee Grand Theft Charge

3 Man Pleads Guilty in Credit Union Fraud Ring Conspiracy

4 Boomers Are Not Enough: How to Attract Younger Consumers

5 CU Loses Nearly $300,000 in Four Hours With ATM Skimming Device

Credit Union Times Luminaries Awards 2024
November 07, 2024 - Orlando

This event shines a spotlight on the individuals, teams, projects and organizations that are changing the financial industry.
More Information
Consulting
Consulting Best Firms to Work For 2024
September 12, 2024 - New York

Consulting Magazine identifies the best firms to work for in the consulting profession.
More Information
GlobeSt. Multifamily Fall 2024
October 15, 2024 - Los Angeles

Join the industry's top owners, investors, developers, brokers & financiers at THE MULTIFAMILY EVENT OF THE YEAR!
More Information

Alternative Data Is No Longer 'Alternative' for Credit Unions

By Tammy VanWambeke | July 26, 2024

Using it can help credit unions extend opportunities for financial health, spurring positive economic change.

Alternative Data Is No Longer 'Alternative' for Credit Unions

Boomers Are Not Enough: How to Attract Younger Consumers

By Peter Noteboom and Atanas Stoyanov | July 24, 2024

McKinsey & Company shares five actions that can help credit unions.

Boomers Are Not Enough: How to Attract Younger Consumers

What Do Inventory Surges and a Growth in Prime Financing Mean for CUs?

By Melinda Zabritski | July 22, 2024

Experian provides insights into the new and used auto lending market based on data from Q1 2024.

What Do Inventory Surges and a Growth in Prime Financing Mean for CUs?

Embracing a Modern Tech Stack and Architecture for Seamless Payment Experiences, Increased Efficiencies and Lower Operating Costs link

White Paper

Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
Exclusive discounts on ALM and Credit Union Times events.
Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now

Instant Insights /