AI Chatbot intelligent digital customer service application concept Credit/AdobeStock

Credit unions have spent heavily on digital banking and mobile banking technology over the past few years, more than doubling their investments in 2022 from 2021 alone. Despite this increase in spending on digital transformation, the experience offered by credit unions often fails to meet the expectations of members who are used to the convenient and personalized services offered by Amazon, Netflix and other digitally savvy companies.

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