GARDNER, Mass. - Demographics and technology have come together to help GFA Federal Credit Union venture forth into a new market while bolstering service to its old stomping grounds. The Gardner-based CU is developing a new branch, ATM and kiosk workstations in the nearby town of Rutland that aim to...

COLUMBIA, S.C. - Emerging from the land of hype and buzzwords, portals are slowly but surely being integrated into the daily lives of a growing number of employees at credit unions and other organizations while the technology continues to shake out. That's the take from both a leading industry observer...

FORT WORTH, Texas - For one credit union in the Lone Star State, keeping a tight focus on expectations and execution has resulted in what's sometimes seen as the brass ring of financial services technology: a successful CRM deployment. Last fall, $550 million EECU deployed the Synapsys platform from its...

SAN JOSE, Calif. - A seat on a panel at a technology trade show has helped a Silicon Valley startup land the nation's largest corporate CU as a user of the firm's automated information risk management system. An executive from IPLocks was on the panel earlier this year with Christofer...

CAMBRIDGE, Mass. - Credit unions that want to increase their numbers of online bankers, and retain the "fence sitters" who do give it a try, would do well to concentrate on some basics: usability, support and security. That's the take from Forrester Research analyst Catherine Graeber in a new report...

KENSINGTON, Md. - Walk softly but carry a big firewall, and back up what's behind it. That's the word from Tim Kersnick, a self-employed IT security consultant who has spent the past several months working at Lafayette FCU in suburban Washington, D.C., but has a career in financial services IT...

FRAMINGHAM, Mass. - As smaller financial institutions, credit unions often find themselves following the leaders when it comes to adopting the new ways of doing business. So, despite the hype, there may not be that much of a rush to begin trading check images when Check 21 takes effect on...

MONTEREY PARK, Calif. - F&A Federal Credit Union doesn't normally like to go out on the "bleeding edge" of new technologies, but it decided that making the most of what its chief operating officer calls "our most under-utilized marketing channel" was worth it. That channel is Internet banking. The product...