{
  "author": {
    "name": "Liz Uram",
    "webUrl": "/author/profile/liz-uram/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2021/06/14/is-appreciation-the-key-to-a-higher-net-promoter-score/",
        "title": "Is Appreciation the Key to a Higher Net Promoter Score?",
        "byline": "Liz Uram",
        "kicker": "Expert Opinion",
        "prettyDate": "June 14, 2021",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/liz-uram/",
            "name": "Liz Uram"
          }
        ],
        "kickerNode": [
          {
            "uri": "/expert-opinion/",
            "sectionName": "Expert Opinion"
          }
        ],
        "summary": "Appreciation – a few sincere words of praise – costs nothing and has a high return on investment.",
        "body": null
      }
    ]
  }
}