{
  "author": {
    "name": "John Fernandez",
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    "articles": [
      {
        "uri": "/2023/10/02/3-ways-to-improve-member-service-efficiency/",
        "title": "3 Ways to Improve Member Service Efficiency",
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        "kicker": "Expert Opinion",
        "prettyDate": "October 02, 2023",
        "timeToRead": "4 minute",
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        "summary": "Learn how to better retain high-quality service staff and ultimately deliver better member experiences.",
        "body": null
      }
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}