Businesswoman pressing face emoticon on virtual touch screen at smartphone .Customer service evaluation concept. Credit/AdobeStock

Efficiently staffing member service continues to be a top challenge for credit unions today. The caliber and convenience of interactions are increasingly critical factors when it comes to member loyalty, making it imperative that credit unions prioritize retention and engagement with their member service staff – those who are facilitating critical frontline interactions.

While the current employment climate varies geographically, staffing is still top of mind for many credit unions. According to a recent CSI survey, 34% of those surveyed consider employee turnover one of the top issues this year – only amplifying this mounting concern. Here are three key ways to help credit unions combat these challenges, better retain high-quality service staff, and deliver better member experiences:

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