Drowning in paperwork Source: Shutterstock

A new solution from TriVerity, a full-service collections agency owned by the St. Petersburg, Fla.-based CUSO PSCU, promises to offload the burden of investigating indirect credit bureau tradeline disputes and responding to automated credit dispute verification forms for credit unions, freeing up more time for them to focus on meeting members’ needs, the CUSO said Wednesday.

Offered through PSCU’s The Loan Service Center (TLSC), which focuses on first-party delinquency management services, the Indirect Credit Bureau Dispute Processing Solution allows credit union employees to view indirect credit bureau disputes 24/7 and in real-time, the CUSO said. Once a credit union sets up the service, the work required on its end is minimal, with TLSC representatives providing quarterly updates to the credit union on indirect credit bureau dispute trends and assisting with internal process improvements to help the credit union avoid future disputes, the announcement stated.

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Natasha Chilingerian

Natasha Chilingerian has worked in the credit union space for over a decade. She joined CU Times as managing editor in 2015 and was promoted to executive editor in 2019. Before that, she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union) in Los Angeles from 2013-2015, and as a CU Times freelancer from 2011-2013. She has been a professional writer and editor for more than 17 years, specializing in news and lifestyle journalism as well as marketing copywriting for companies in the finance and technology space.

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