Thank you for sharing!

Your article was successfully shared with the contacts you provided.
man putting two pieces of a puzzle together Source: Shutterstock.

Last year the merger market experienced a notable uptick with 117 mergers approved by the NCUA in the first three quarters of 2021 compared to just 93 approved during the first three quarters of 2020. And, this momentum is not expected to slow down any time soon.

As more credit unions undergo mergers, they’ll need to find ways to more effectively communicate with and support their members through any changes. Even though many often shy away from additional projects or initiatives when a merger is occurring, there is no better time to modernize member service with a digital-first approach. Such a shift in member support strategy not only poises credit unions for future success but can also ensure the merger is more seamless to members.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2022 ALM Global, LLC. All Rights Reserved.