{
  "author": {
    "name": "Dan Michaeli",
    "webUrl": "/author/profile/dan-michaeli/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 4,
    "social": [],
    "articles": [
      {
        "uri": "/2024/03/15/2024-the-year-of-unified-interaction-management/",
        "title": "2024: The Year of Unified Interaction Management",
        "byline": "Dan Michaeli",
        "kicker": "Expert Opinion",
        "prettyDate": "March 15, 2024",
        "timeToRead": "4 minute",
        "image": {
          "uri": "https://images.cutimes.com/contrib/content/uploads/sites/413/2021/07/smiling-satisfied-member-service-digital-mobile--e1626206714381.jpeg",
          "width": "650",
          "height": "433"
        },
        "authors": [
          {
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            "name": "Dan Michaeli"
          }
        ],
        "kickerNode": [
          {
            "uri": "/expert-opinion/",
            "sectionName": "Expert Opinion"
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        ],
        "summary": "An investment in a modern, inclusive approach to member support and engagement is an investment in the future.",
        "body": null
      },
      {
        "uri": "/2022/09/19/3-areas-for-credit-unions-to-prioritize-during-economic-uncertainty/",
        "title": "3 Areas for Credit Unions to Prioritize During Economic Uncertainty",
        "byline": "Dan Michaeli",
        "kicker": "Expert Opinion",
        "prettyDate": "September 19, 2022",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/dan-michaeli/",
            "name": "Dan Michaeli"
          }
        ],
        "kickerNode": [
          {
            "uri": "/expert-opinion/",
            "sectionName": "Expert Opinion"
          }
        ],
        "summary": "Credit unions must take a digital-first approach, meeting members where they are in the digital domain.",
        "body": null
      },
      {
        "uri": "/2022/07/06/the-great-resignation-seizing-opportunities-vs-facing-threats/",
        "title": "The Great Resignation: Seizing Opportunities Vs. Facing Threats",
        "byline": "Dan Michaeli",
        "kicker": "Expert Opinion",
        "prettyDate": "July 06, 2022",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/dan-michaeli/",
            "name": "Dan Michaeli"
          }
        ],
        "kickerNode": [
          {
            "uri": "/expert-opinion/",
            "sectionName": "Expert Opinion"
          }
        ],
        "summary": "CUs that prioritize digital customer service can increase efficiencies, boost employee satisfaction and effectively attract top talent.",
        "body": null
      },
      {
        "uri": "/2022/02/02/a-rising-tide-lifts-all-boats/",
        "title": "A Rising Tide Lifts All Boats",
        "byline": "Dan Michaeli",
        "kicker": "Expert Opinion",
        "prettyDate": "February 02, 2022",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/dan-michaeli/",
            "name": "Dan Michaeli"
          }
        ],
        "kickerNode": [
          {
            "uri": "/expert-opinion/",
            "sectionName": "Expert Opinion"
          }
        ],
        "summary": "Credit unions undergoing a merger can benefit from modernizing member service with a digital-first approach.",
        "body": null
      }
    ]
  }
}