Using iPhone to make a mobile payment Source: Shutterstock

CO-OP Financial Services, the Rancho Cucamonga, Calf.-based payments CUSO, announced an enhancement to Springboard, its proprietary card servicing application, on Tuesday. Credit unions that utilize Springboard can now service a more extensive range of member card accounts from the app, including debit, credit and digital wallet, according to CO-OP.

Originally developed in 2007 by TMG, which CO-OP acquired in 2017, Springboard brings together credit and debit account servicing across multiple processing platforms, allowing credit union employees and CO-OP contact center agents to quickly answer inbound inquiries and assist members in real-time from a single screen. According to CO-OP, it is the only app of its kind available to credit unions.

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Natasha Chilingerian

Natasha Chilingerian has worked in the credit union space for over a decade. She joined CU Times as managing editor in 2015 and was promoted to executive editor in 2019. Before that, she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union) in Los Angeles from 2013-2015, and as a CU Times freelancer from 2011-2013. She has been a professional writer and editor for more than 17 years, specializing in news and lifestyle journalism as well as marketing copywriting for companies in the finance and technology space.

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