What a Modern Credit Union Member Experience Looks Like


Date: Tuesday, May 18, 2021

Time: 2pm EST | 11am PST

Produced and Sponsored by:


The majority of credit unions are already offering their members online banking and various bill pay options. There is an ever-increasing variety of payment channels, allowing credit unions to meet members where they want to be met — e.g., Facebook Messenger, Alexa, text message, etc. However, in today’s digital world, what are members really expecting for next-level service in payments? 

Please join Alacriti and Glia experts for a panel discussion about payments modernization that covers:  

  • Disruptors in the banking landscape
  • What payments modernization means when it comes to member service, bill pay, and payments 
  • How RTP can better serve members when it comes to payroll, P2P and A2A transfers, disbursements, and business
  • Beyond online banking — what true digital member service really means


(Not able to attend? STILL REGISTER and you will receive an email with how to access the recording of the event)



Carl Robinson, Senior Vice President at Alacriti Payments

As the newest member of the Alacriti executive management team, Carl is responsible for partner strategies, revenue, sales and account management.

Carl brings over 25 years of successful digital banking and global payments experience. Prior to joining the Alacriti executive management team, Carl held executive roles and lead sales and account management teams at EDS,Hewlett Packard, Oracle, Sterling Commerce, Fundtech/Finastra, ACI and most recently with Infosys.

Jenn Markus, Director of Technology Partners at Glia

As the Director of Technology Partners at Glia, Jenn Markus works with various strategic partner organizations to reinvent how credit unions serve their members in a digital world. Jenn is passionate about helping credit unions maintain their unique advantage in today’s increasingly competitive industry by providing the same level of member service to users in a virtual environment as they do in person. She has over 15 years of experience in the financial services industry, spanning across various roles and verticals, including payment processing, insurance, and core & digital banking.

Learning about new financial services technology and trends, practicing yoga, and volunteering for the Juvenile Diabetes Research Foundation are just some of the things you can catch Jenn doing when she’s not fundamentally changing how financial institutions engage with their users on a daily basis!