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Staying connected with employees and the communities during an unconnected time. Staying connected with employees and the communities during an unconnected time. (Source: Shutterstock)

The COVID-19 pandemic has created an urgency that is accelerating the digital revolution. Artificial intelligence, cloud-based computing and services, Zoom connections and ever-increasing cybersecurity considerations are infusing business with new organizational opportunities and new employee challenges. This health emergency has forced leaders who were previously resistant to greater use of digital approaches to now trust and embrace them. They must plan to increasingly deploy digital tools to improve the member and employee experience, and to promote organizational efficiency. Many changes will remain long after the pandemic is brought under control.

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