Best Practices

Resources

• Maximizing Credit Union Revenue through Strategic Loan Participations

  From Credit Union Loan Source

  Economic headwinds in the post-pandemic era have credit unions scrambling to find new sources of revenue. This white paper outlines how an often-underused resource--loan participations--can provide vital income to help you meet or exceed ROA targets.

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• Scaling the Mountain of Cross-Border Payments: The Sherpa Approach to Success

  From Brightwell

  Credit unions that include cross-border remittances in their product suite stand to generate significant funds flowing through their platforms. However, integration can be a tough and expensive nut to crack. Learn how a 'sherpa' can guide your organization to success.

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• Modernize Legacy Back Office Processing With Continuously Maintained Solutions

  From Alogent

  This eBook explores the significant opportunity for credit unions to uncover new cost savings and efficiencies. Learn how upgrading and consolidating your back office systems can lower total cost of ownership and achieve maximum efficiency.

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• How Vantage West is Optimizing Its Portfolio To Withstand Economic Cycles

  From Upstart

  When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.

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• Ready for AI? Why Credit Unions Should Consider a Nuanced Approach

  From Open Lending

  AI's impact is sweeping through the credit union landscape. Access this article which dives into a world where AI unlocks richer member insights, streamlines digital interactions, and revolutionizes the lending process.

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• Gaining New Members & Cross-Selling Opportunities with the Upstart Referral Network

  From Upstart

  Financial institutions are tightening credit standards in response to economic headwinds, which presents an opportunity for credit unions to attract new members. This infographic outlines how three credit unions are leveraging a referral network to gain new members and cross-sell them to increase long-term member value.

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• Increasing Online Conversion Through Digital Interactions

  From GLIA

  Increasing conversion rates is a top priority for many credit unions and the battle is often coming down to member experience. Download this white paper and learn how strategies for driving higher conversions out of your online traffic.

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• Advance Your Members' Experience

  From FIS

  Time keeps changing, but what about your strategy? More than 81% customers say on-demand banking could motivate them to switch to a “new age” FI. Download this ebook and learn how to transform your credit union from front to back, so you can advance your member experience.

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• Rising Rejection Rates Cost Lenders and Borrowers

  From Open Lending

  According to the federal reserve, automotive lenders are turning away more applicants than other sectors. Explore the impact on borrowers, lenders, and the auto lending market, as well as strategies to offer affordable loans, mitigate risk, and achieve profitability.

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• Enhance the Consumer Experience with the Right Interactions

  From GLIA

  When it comes to member interaction strategy, it is possible to drive efficiency in ways that enhance--not detract from--the experience. This paper explores how to do just that with the tangible benefits of a ChannelLess interaction approach.

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• Payments Strategy: A Necessary Shift for Credit Unions

  From Co-op Solutions

  On average, credit union members have 3x more financial relationships than non-CU members. This means members aren’t getting what they need from their credit unions, and they’re finding it elsewhere. Download this infographic and learn how adopting strategies focused on building engagement and convenience is the golden ticket to earning lifetime members.

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• The Proof Is in the Real-Time Access to Data: Tackling Fraud, and Making Personalized and Consistent Member Experiences a Reality

  From Alogent

  Everyone talks about a seamless user journey and personalized banking services, but how does that become today’s reality for credit unions rather than just a goal? Download this white paper to find out how.

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• Building Trust With Members Through Daily Interactions

  From Co-op Solutions

  Instead of having a primary financial relationship with their credit union, members are stringing together different services and solutions to meet their day-to-day needs. Download this infographic and learn how, with a holistic, member-centric approach, CUs are poised to capture 12.2% of the commercial banking sector’s assets by 2027.

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• 5 Ways to Elevate Credit Union Member Engagement With CRM

  From Solutions Metrix

  Start driving deeper member engagement and operational efficiencies in your CU by unleashing CRM’s potential. This eBook outlines best practices, tips, and expert knowledge that will allow your credit union to have a seamless CRM implementation.

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• Payments Hub Comparison Form: How to Evaluate Vendors

  From Alacriti

  Is your credit union evaluating new payments hubs? With so many solutions available on the market, knowing which is best for your credit union can be overwhelming. Download this checklist for 16 considerations and questions to ask potential vendors to help you keep track of your options.

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• How to Deploy Pen Testing: Actionable Threat Intelligence to Protect Your Credit Union

  From Cornerstone Resources

  What is pen testing and why should credit unions do it? Discover why pen testing is imperative for credit unions to stay ahead of hackers, identify new threats, and keep your systems secure. Download this white paper to understand the value of pen testing for your credit union and how to manage the results.

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• The 4 Types of Member Needs: The Right Interaction at the Right Time

  From GLIA

  Every need that your members will have is unique, and each requires its own style of interaction to optimally reach a satisfying conclusion. Download this white paper and learn how to categorize member interactions into one of four types of needs in order to maintain an efficient experience for everyone involved.

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• The Changing Consumer: 5 Trends Shaping the Cross-Border Payment Landscape

  From Brightwell

  With the global digital remittance market size valued at $19.65 billion in 2022 it is crucial for credit unions to understand emerging payments trends to better capture a piece of it. This white paper delves into five user preferences and trends that are set to transform the cross-border payments landscape.

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• Executive Search and Professional Recruiting: How Credit Unions Hire Effectively

  From Cornerstone Resources

  Most credit unions struggle to recruit top candidates. Download this white paper and learn effective strategies to find and hire qualified candidates who fit with your credit union’s culture.

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• 5 Questions to Ask When Choosing an Auto Lending Enablement Solution

  From Open Lending

  Many credit unions use a lending enablement platform, however a recent study shows over half are only somewhat satisfied with their existing solution. This interactive eBook outlines five essential questions automotive lenders should ask before they invest in a Lending Enablement Solution.

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• Credit Card Programs: Does the value outweigh the risk?

  From Elan Credit Card

  Learn about the risks of unbalanced assets, costs of credit card program management and factors to consider when evaluating your program’s profitability.

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• 5 Reasons to Embed a Global Payments Solution Directly Into Your Product

  From Brightwell

  Is your credit union relinquishing the opportunity to facilitate global payments to third-party providers? You may be at risk of losing those member relationships altogether. Discover why embedding a global payments solution directly into your product will help improve the member experience, and boost retention and loyalty.

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• Intelligent Virtual Assistants: One Piece of a Bigger Contact Center Puzzle

  From GLIA

  High call volumes have become a major problem for most credit union contact centers. Many CUs are drawn to the benefits of Intelligent Virtual Assistants (IVAs) to handle routine calls and screen requests. But they aren’t a silver bullet. This paper explores why IVAs are an incomplete solution on their own and how to leverage them as part of a complete member service strategy.

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• Repositioning Bill Pay at the Center of the Credit Union Digital Experience

  From Alacriti

  The payment landscape is changing rapidly. While members are doing more of their bill payments online, credit union websites and mobile apps are falling behind biller sites in facilitating these payments. This brief discusses the importance of understanding members’ behavior and how to meet their needs through digital channels.

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• The Evolving State of Debit Interchange

  From Co-op Solutions

  Debit is an important piece of the payments puzzle and members’ preference for using it over cash is growing. Download this white paper to explore certain strategies your credit union can employ within debit programs to drive member engagement, loyalty and growth.

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• Consumer Bill Payments in 2022: Trends Report

  From Alacriti

  As consumers have more choices than ever, simplicity and ease of use are of paramount importance. This report distills proprietary consumer bill payments data to provide insights into actual payment behavior so you can make better business decisions to provide a more seamless experience for your members.

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• Top 10 Misconceptions About the FedNow® Service

  From Alacriti

  The FedNow Service is estimated to launch in July. This information brief outlines and dispels common misconceptions about what to expect and tips for credit unions to fully benefit from the rail.

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• Drive Efficiency & Satisfaction With Intelligent Voice Automation

  From GLIA

  Learn how to take your credit union’s call center to the next level and overcome the most pressing challenges with intelligent voice-enabled chatbots.

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• Q1 Survey Shows 33% of Cardholders Increased Spending

  From Elan Credit Card

  Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.

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• Credit Card Strategy in a Rising Rate Environment

  From Elan Credit Card

  With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.

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• Top 5 Merchant Payments Trends to Watch for in 2023

  From Elan Credit Card

  Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.

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• The Future of Payments for Credit Unions

  From Alogent

  Download this white paper and learn how to achieve a consistent user experience, data control, and cost reductions in payments.

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• Ultimate Guide to CoBrowsing

  From GLIA

  CoBrowsing supplies new life to chat and other credit union channels, like phone, to create a high-touch, deeper level of engagement to truly stand out. Access this interactive guide to learn how your credit union can reap the full benefits of CoBrowsing.

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• Real-Time Payments: How to Monetize and Stay Competitive

  From Alacriti

  Learn how your credit union can capitalize on real-time payments by both optimizing and monetizing them.

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• Real-Time Payments Funding Agents 101

  From Alacriti

  This white paper uncovers what credit unions should know about using funding agents to connect to real-time payment rails and the benefits they offer.

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• The Credit Card Pull: How to Attract the Next Generation of Members

  From Elan Credit Card

  Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.

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• 6 Signs It's Time to Modernize Your Credit Union's Call Center

  From GLIA

  A vast number of credit unions still rely on legacy telephone systems that are siloed and disconnected from their digital channels and the modern banking experience members expect. This white paper explores how to bring your CU’s phone experience into the modern age.

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• Retaining Customers Throughout Technology Upgrades & Conversions

  From GLIA

  Upgrades, modifications or conversions to your credit union’s digital capabilities shouldn’t adversely affect your members. Ensuring that digital customer service is in place before updates provides a familiar way to support users. Download this white paper and learn how to overcome pitfalls and challenges during your technology changes.

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• Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

  From Elan Credit Card

  A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

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