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Continuity Planning Source: Shutterstock.

The ability to react in emergency mode rapidly is often the byproduct of a well thought out plan, as was the case for the $596 million, Clarksville, Tenn.-based Fortera Credit Union.

The planning in this case started well before the coronavirus crisis began. “We had been building toward this for the last five years,” Jennifer Ventimiglia, EVP and COO for Fortera, said. Part of the credit union’s strategic plan was to build toward a remote work environment for business continuity purposes and, because it has a CUSO, offer support to smaller credit unions, if needed.

Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).

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