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Video Helps Idaho Credit Union Personally Connect to Homebound Member Needs

Pioneer FCU uses video banking to stay fully connected and transactional with members when branch lobbies are closed.

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Personal Teller Machines at a Pioneer FCU drive-thru location. Personal Teller Machines at a Pioneer FCU drive-thru location.

Credit union branch transformation has been a hot topic of discussion for a long time. Now because of the coronavirus outbreak, transforming the branch has became a necessity for cooperatives and members.

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Roy Urrico

Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).

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