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Video Helps Idaho Credit Union Personally Connect to Homebound Member Needs

Pioneer FCU uses video banking to stay fully connected and transactional with members when branch lobbies are closed.

Personal Teller Machines at a Pioneer FCU drive-thru location. Personal Teller Machines at a Pioneer FCU drive-thru location.

Credit union branch transformation has been a hot topic of discussion for a long time. Now because of the coronavirus outbreak, transforming the branch has became a necessity for cooperatives and members.

For the $490 million, Mountain Home, Idaho-based Pioneer Federal Credit Union, its branch transformation began about six years ago with the introduction of NCR Interactive Teller Machines, and continued in June 2017 with the deployment of the POP/io video banking system for its myPioneer Personal Assistant. This allowed the credit union to stay personally connected and transactional with members despite branch lobbies being closed to the public during Idaho’s stay-at-home order.

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Roy Urrico

Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).

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