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Technology provides new and creative ways to connect with members.

Fintech innovation, particularly in the trending areas of voice recognition, artificial intelligence, payment strategies and digitalization, is constantly evolving, challenging credit unions to develop their technology capabilities while improving member experiences.

Two experts in the financial services field – Priya Dozier, vice president of digital solutions and innovation at the St. Petersburg, Fla.-based CUSO PSCU, and Becky Summers, a strategic advisor at the Lombard, Ill.-based Raddon, a Fiserv company and provider of research, analysis and strategic guidance to financial institutions – shared their views about where financial technology is headed.

Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).

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