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CU Sues PSCU Over Hold Times & Customer Service

Transit Employees Federal Credit Union sues PSCU over call center services.

Litigation pending over call center service.

A Maryland credit union is suing a well-known call center CUSO over allegations that the call center’s long hold times and customer service damaged the credit union’s reputation.

Greenbelt, Md.-based Transit Employees Federal Credit Union, which has $101 million in assets and about 13,400 members, claimed in an August 14 suit filed in a Florida Circuit Court that St. Petersburg, Fla.-based PSCU routinely put its members on hold for long periods of time, misdirected calls and gave out incorrect information. The credit union also alleged that PSCU then billed it for more than the agreed amount, according to court documents.

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