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Tellers make the branch world go around, but they can be hard to keep. Turnover rates can be around 20% to 30%, according to Meredith Deen, who is director of products and services for scheduling-software company FMSI, a Kronos Company. The churn isn’t just a hassle for hiring managers, it’s expensive: For example, it costs $2,204 every time a part-time teller quits, according to one FMSI study.

Tina Orem

Credit Union Times

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