How do smaller credit unions adapt to changing member needs and remain viable? One way is to install banking systems that allow credit unions to expand functionality while growing with the needs of the credit union and its members – that is what two Oklahoma-based credit unions did.

Both credit unions hope to gain efficiencies, enhance member engagement and support growth by switching to the outsourced version of Brookfield, Wis.-based Fiserv's Portico account-processing platform and an integrated suite of digital banking, payments, and lending solutions.

The $170 million Oklahoma City-based ME/CU will soon move to the Fiserv solution. "We wanted a provider that would partner with us and provide leading-edge products that enable us to stay competitive as we grow and expand," said Agnes Berkenbile, president/CEO of ME/CU. 

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Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).