When it comes to consumer billing and bill payment behavior, it's all about speed, security and satisfaction, according to the Fiserv Billing Household Survey released Wednesday.
Specifically, the annual survey revealed consumers want a bill payment experience that is as easy, convenient and intuitive as a push of a button. In addition, speed and security are the drivers of decision-making with satisfaction as the key outcome.
"In today's on-demand economy, consumers have the entire world at their fingertips. With so much available, consumers have been conditioned to expect real-time service in every aspect of life, including billing and bill payments," Jim Lester, senior vice president of product management, biller solutions at Fiserv, said. "In this year's survey, we see consumers demanding the choice to securely receive and pay bills in a way that intuitively fits with their daily needs, at any given time and at the speed that bests fits their lives."
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