The American Customer Satisfaction Index released last week reported that customer satisfaction at credit unions hit a five-year low.
According to the 2015 ACSI report, credit unions earned what would qualify as a B- in school: an 81 out of 100. That was down 4.7 basis points since 2014 and was the lowest score in five years. In 2011, the score reached a high of 87.
The index was based on 9,202 customer surveys collected in the third quarter of 2015.
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