The recent implementation of two products helped the $13.9billion, Tukwila, Wash.-based BECU boost member value and make timefor other initiatives thanks to improved data analytics andback-end efficiencies.

Software and banking analytics firm INETCO provided INETCOInsight and INETCO Analytics for BECU, the remote operator of afull-service fleet of more than 200 ATMs.

As the nation's fourth largest credit union, the 900,000-memberBECU has already earned a reputation for using cutting-edgetechnology. That's given the credit union an advantage in its questto improve the member experience in a timely manner and beatits competition by leveraging new technology, according toShirley Taylor, ATM channel manager for BECU. However, she notedthere are also disadvantages of being on the cutting edge due to anadditional exposure to risk.

INETCO Insight is designed to monitor the performance ofelectronic transactions within self-service banking and paymentprocessing environments.

“It is the only software out there that is able to capture andcorrelate multi-protocol transactions across multiple bankingapplication hops, while operating independently of the underlyingapplication or switch being monitored,” Kambiz Asrar Haghighi, vicepresident of product management for INETCO, said.

Transaction analysis data is continuously streamed from theINETCO Insight real-time transaction monitoring software platforminto the INETCO Analytics application using a secure data feed.This data is then ready to be used for producing member analyticsand other big data banking analytics.

The system runs on BECU's DNA core from Fiserv, and while CO-OP Financial Servicesdrives the ATMs, on-us transactions are completedthrough CO-OP with real-time processing to the core.

“We are a bit of a hybrid,” Taylor explained.

The credit union has been using INETCO's products since the endof July, but said it is still learning the intricacies of thesystems. However, according to its September data, the system isalready producing results.

“We made some pretty good strides in the amount of time we'resaving,” Taylor said. “We are seeing a number of the efficienciesand are also getting good response on modifications we are makingin reporting as well as the how quickly and effectively we are ableto complete some of our analysis work.”

Learn more about how BECU increased efficiency and improvedthe member experience in the Nov. 11, 2015 print issue of CreditUnion Times.