The NCUA has written credit union participants in a webinarthispast January for information about their current effort toserve lower-income members.
|Any data provided could be used in a similar online eventscheduled for January 2014.
|The agency has designated just more than 2,000 credit unions aslow-income credit unions.
|In an email to last January's participants, the Office of Small Credit Union Initiatives asked them to describeany efforts they have made to improve on or offer a new product orservice to better help low-income members.
|These could include payday alternative loans, financialeducation programs and individual development accounts, but theagency stressed that it was also looking for examples of new anddifferent approaches.
|“Don't limit your answers to these, however. We're particularlyinterested in new and unique strategies for serving theunderserved,” wrote Vanessa L. Lowe, an OSCUI economic developmentspecialist.
|The office also asked the recipients to describe any effortsthey have taken to better understand their low-income members'needs. That could include data analysis, member surveys or annualmeeting activities.
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