More than a third of Dow Chemical Employees' Credit Union's membership signed up for mobile banking in the first two months since it launched this summer, the $1.4 billion Michigan credit union said.
Jon Witucki, the credit union's website administrator, said adoption has been 10 times as fast as expected and that as the credit union watched its member support queues, they could see the self-registration process has gone smoothly.
"The backups and member issues that we prepared for simply never occurred," Witucki said.
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