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There’s a great scene in the movie “Any Given Sunday” starring Al Pacino where he gives an inspirational locker room speech right before a big game. The basic premise of the speech is that football is a game of inches, and when you add up all the inches in a game, the sum of those inches determines whether you win or if you loose.

Managing your credit union’s documents and content is no different. “Winning” for a credit union is providing superior member service. The more documents that are lost, misfiled, damaged or destroyed makes winning harder. The more time it takes to respond to member research requests and inquiries, the poorer your credit union’s performance.

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