Since implementing fiVISION's automated account opening softwareACCOUNTworks 2G, Sb1 Federal Credit Union says it has shaved nearly 30 minutesoff each new member account opening process.
|The Philadelphia-based, $535 million credit union said its newmember account opening process previously required the use of sixdifferent programs. Sb1 FCU implemented the solution from fiVISION, an Indiana-based technology vendor serving creditunions and community banks, in July 2011.
|ACCOUNTworks 2G establishes new membership accounts and pullsChexSystems, OFAC and member credit reports in a single step, andis integrated to Sb1 FCU's XP System's core solution, the CUsaid.
|“This online application has improved how individuals join ourcredit union as well as improved our internal opening processes fornew members, which is a big time saver for new members and staffalike,” said Linda Weber, vice president of member service for Sb1FCU. “Staff can now spend their time getting to know each newmember's specific financial needs and be able to offer products andservices that will benefit that member.”
|Sb1 FCU also uses fiVISION's MEMBERworks software, a sales andservice focused member management platform.
|fiVISION President Mike Winter said, “Saving nearly a half hourper new membership enrollment and account opening is a significantimprovement that has been experienced time and time again by bothmembers and staff. It has taken their member service levels to newheights – and that obviously benefits them now and well into thefuture.”
Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.
Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
- Exclusive discounts on ALM and CU Times events.
- Access to other award-winning ALM websites including Law.com and GlobeSt.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
Natasha Chilingerian
Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.
