Here's a work station at Public Service Credit Union's new Remote Service Department.

Public Service Credit Union in suburban Detroit recently launched a new and updated Remote Service Department, which answers close to 10,000 calls per month and provides live chat with members.

“The Remote Service Center is an exciting new service for our members” said Linda Wallace, vice president of operations at the $132 million, Romulus, Mich.-based CU. “The department assists members by phone, via email or on live chats, walking them through home banking, bill pay, mobile banking, the loan application process or answering any questions they may have. Whatever the reason, they own the call from start to finish.”

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