Aithent Inc. of New York City said the $2 billion Coastal Federal Credit Union in Raleigh, N.C., has committed to using its automated investigation management solution.
The Aithent Fraud Manager helps gather, organize and analyze information about suspected fraud or other financial crimes, and also helps prepare and file Suspicious Activity Reports required by FinCEN at the Treasury Department.
Coastal President/CEO Larry Wilson said the credit union needed to choose a new solution after the previous vendor ended support of its product.
“End of support meant we had to look at options that would let us continue case management activities with little interruption,” Wilson said.
Aithent now lists five credit unions among its more than 80 customers, which includes government, financial services, health care and insurance providers.
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