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Hearing the cries of credit unions frustrated with what some say is the cumbersome process to become an SBA lender, the agency set out to streamline the procedure in August 2008.

That summer, the SBA moved the procedure from its Washington headquarters to its district offices in all 50 states and Puerto Rico. The goal was to shrink the processing time from beginning to end, said David Donner Chait, policy associate with the SBA’s Office of the Administrator.

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