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On-Site Coverage: SECU Touts High Touch Mortgage Modification Program

CHICAGO -- Randy Partin, senior vice president of audit services at State Employees' Credit Union said that his managers are required to meet in person with each and every member more than 30 days past due on a mortgage loan.

By Heather Anderson | Updated on October 19, 2009

CHICAGO — Randy Partin, senior vice president of audit services at the $19 billion State Employees’ Credit Union, told AICPA National Conference for Credit Unions attendees here that his managers are required to meet in person with each and every member more than 30 days past due on a mortgage loan.

How does the nation’s second largest credit union get delinquent members to respond? Partin says branch managers FedEx handwritten notes informing members that they are guaranteed at least a 30 day extension for simply attending the face-to-face meeting.

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