MUSKEGON, Mich. — David Layman, AIA, is president of Hooker DeJong, the architectural and engineering consulting company here that takes a decidedly different approach to working with credit unions on facilities design. And Donald Mills, CEO of Alpena Alcona Area Credit Union in Alpena is a satisfied client.

“We went through a very intense process they call MEM–for member experience management–with a large number of our CU’s team members and we identified the retail experience we wanted to deliver to our present and future members. We found in the end that we didn’t need the size facility we envisioned at first, but really needed a smaller footprint with advanced technology,” said Mills.

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