DALLAS — TNB Card Services, the card processing and card portfolio management arm for credit union owned Town North Bank has picked up the processing business of two more credit unions, one in Washington state and the other in Texas.
The two are the $116 million Energy Capital Credit Union of Houston, Texas, and the $24 million Generations Credit Union of Olympia, Washington.
The decision to change credit card processors for Energy Capital CU was driven by the need to expand its product offerings to meet member demand. The 73-year-old credit union's card program had become stagnant, although credit union membership had been growing. Its former card processor offered limited products and capabilities, which prohibited the credit union's ability to deliver a competitive card program, the processor said.
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"We considered selling the card portfolio, but when we learned that we could offer the same services and products without having to sell, we decided to keep the portfolio and retain TNB to manage it," said Randall Dixon, CEO of Energy Capital Credit Union. "TNB's service philosophy, its marketing strategies, and products give us everything we need to deliver a competitive card."
The 15,000 member Energy Capital CU serves employees and family members of Exxon Mobil Corporation. The credit union has seven branches in the Houston area.
For Generations Credit Union, the decision to change card processors stemmed from a change the credit union was making in its core processor. Its previous card processor didn't have a satisfactory means of exchanging data with the core processor, so Generations CU began looking for a new card partner.
"We talked with TNB and we were very impressed by the fact they were willing to do whatever it took to help us through this transition," said Marylin Ball-Brown, president and CEO of Generations CU. "TNB genuinely wanted our business and could do our conversion in the time period we were looking for."
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