LAS VEGAS — The product may be a bit offbeat but Forum Credit Union of Indianapolis discovered this year that listening and responding to business customers pays off.

In this case, the product is burial financing and the client is a funeral home which asked the CU for help on accounts receivable financing.

"When they said accounts receivable, we said, 'what'," commented Douglas True, Forum senior vice president, in describing the CU's reaction to the request of Flanner Buchanan Funeral Home which said it was weary of handling the credit paperwork.

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