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In the past, credit unions were content to use their core systems to handle transaction processing. If they needed a different service, like ATM or online banking, they simply added that provider as a standalone unit. In time, credit union operations began looking like abstract paintings–with a splash of this provider here, another over there–and a core system that was itself an island in this mass of technological chaos.

Today, credit unions are looking for more from their core system providers; and expecting their core systems to have the capacity to manage the entire customer relationship. The teller solution is a vital part of the core, whereas 15 years ago it was not. The same is true for document management; Internet Banking and electronic fund transfers. More and more, credit unions are looking to their core providers to bring a comprehensive solution to the table, with the integrated components they need to bring a full complement of products and services to their members. This strategy not only saves time and frustration, but also streamlines the workflow within their organizations.

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