In the past, credit unions were content to use their core systems to handle transaction processing. If they needed a different service, like ATM or online banking, they simply added that provider as a standalone unit. In time, credit union operations began looking like abstract paintings–with a splash of this provider here, another over there–and a core system that was itself an island in this mass of technological chaos.

Today, credit unions are looking for more from their core system providers; and expecting their core systems to have the capacity to manage the entire customer relationship. The teller solution is a vital part of the core, whereas 15 years ago it was not. The same is true for document management; Internet Banking and electronic fund transfers. More and more, credit unions are looking to their core providers to bring a comprehensive solution to the table, with the integrated components they need to bring a full complement of products and services to their members. This strategy not only saves time and frustration, but also streamlines the workflow within their organizations.

Credit unions with disparate systems find themselves spending a lot of time on the phone. When something isn't working, they volley the issue from provider to provider to identify the actual root of the problem. By having a single point-of-contact through one trusted provider, credit unions can release the burden of managing multiple third-party vendors and get back to the business of banking. They make one call, and the problem is resolved. Large providers are responding by either creating products to meet market demand or acquiring best-of-breed companies that have already created a premier application or function, integrating this with the existing offering, then rolling it out to their members and target markets.