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HERNDON, Va. — CUNA and NAFCU both expressed support for NACHA’s attempt to redefine the ACH record to accommodate a customer service telephone number, but provided different changes they would like to see made.

Both groups supported including a customer service telephone number for the originator in the automated clearinghouse record, but diverged on how it should be accomplished. CUNA suggested that it be included in the Company/Batch Header Record as NACHA–the Electronic Payments Association–proposed while NAFCU recommended it be placed in the Company Entry Description Field.


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