CU Times sits down with 32-year credit union veteran Lucy Ito, who will step down as CEO of NASCUS later this year.

Formal development programs are important, but the most significant CU employee growth occurs through unstructured experiences.

Appreciation – a few sincere words of praise – costs nothing and has a high return on investment.

Consumers' heavy reliance on digital channels and capabilities pushes CUs to the forefront of change, demanding evolution.