Josephine Crowe steals cash from the vault and teller drawers, then replenishes missing money with phony loans, credit card cash advances and ATM withdrawals.

According to the recent survey, 43% of respondents would consider using a digital-only banking service.

Jenna Lampson takes over California's $1.1 billion Pacific Service Credit Union in August.

The study finds once members become power users of the mobile banking app, their loyalty to the FI increases.