Many, if not most, credit unions now have e-mail contact with members, and when the members come calling, someone needs to respond. "An e-mail sitting in a queue is just like a ringing phone waiting to be answered," says Doug Wilkerson, president of RTP Federal Credit Union, which serves companies...

Here are some observations on some credit union topics before 2001 becomes history: * As the controversial Community Action Plan (CAP) hits the front page again, on the eve of its dreaded effective date of January 1, 2002, it appears likely that it will soon vanish from the credit union...

HARRISBURG, Pa. -Pennsylvania State Employees Credit Union is now offering IRA applications and related forms online through an agreement with BISYS Retirement Services. Once a member enters their account number and PIN, many of the required fields will be pre-populated so the members will have a minimum of information to...

Telephone Credit Union, Cleveland, Ohio, has named Robert Bayne business development representative and Michael Kretovics business development representative.