ALBUQUERQUE, N.M. - The `Best Practices Awards' for credit union call centers have been announced by the New Mexico Credit Union League, sponsor of the annual Call Center Conference in Las Vegas. The awards, an inaugural event, are given in three categories: technology, employee development and processes. Technology went to...

WASHINGTON-On the heels of the General Accounting Office's report (03-971) released earlier this year, the omnibus appropriations package for fiscal year 2004 includes language directing the Federal Trade Commission to enforce most of the credit union-related provisions in the Federal Deposit Insurance Corporation Improvement Act. Section 151 of FDICIA required...

VIENNA, Va. - Navy Federal Credit Union is showing its support for employees who were activated or volunteered for military duty by offering them supplemental pay. The move by the $19.9 billion credit union is in recognition of the financial hardships that may result from mobilization or recall. "As a...

WEST PALM BEACH, Fla. - Credit unions are taking off the gloves to fight fraud in all its forms. For the past 26 years, San Antonio Federal Credit Union Internal Audit Senior Vice President James Peters and his team of 10 have battled fraud by keeping staffers updated and educated....