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SANTA ANA, Calif. - Orange County's Credit Union is serious about putting member service first and has the GUST-O! incentive program to prove it. "We wanted to show employees that we weren't just talking about service being a priority, but recognize and reward those employees who go out of their...

PORTLAND, Ore. - It's more than just talk now. The $1.6 billion Portland Teachers CU and the $700 million Oregon Community CU have decided to go forward with a merger. The boards of the two CUs announced last year that they were going to explore the possibility, but they cautioned...

KILLEEN, Texas - A little girl eating ice cream looks down at drivers on roads surrounding the central Texas towns of Killeen, Belton and Copperas Cove. Her message is "Less in Fees. More for Treats." She's part of the outdoor advertising Hoodview Federal Credit Union is using to build awareness...

Mike Welch wasn't the only one in the GAC audience embarrassed by the banker vs. credit union debate. After returning from the conference, I seriously considered sending Ken Fergeson a letter apologizing for the treatment he received in Washington. Putting aside past history and the fact that the bankers' actions...

From credit unions on the catwalk and an incentive plan that's full of Gusto, to the latest HR statistics, it's all in our Human Resources & Benefits special report on pages 20 - 22.

CLARKSVILLE, Ky. - Fort Campbell Federal Credit Union has long been in the forefront of local businesses going out of its way to support the military, and this month it made more product changes to underscore the cause of "welcoming home" U.S. soldiers. Most recently, the CU which sent staff...

WEST PALM BEACH, Fla. - Credit unions are hitting the runway to help define "business casual" and the employees love it. Rather than just referring staffers to the employee handbook, Peoria, Illinois-based Citizens Equity First Credit Union and Jackson, Michigan-based American 1 Federal Credit Union have opted for a fashion...

I'm not sure where Mike Welch was sitting during the Blaine/Fergeson debate at the GAC, but any applause following that fiasco from the area where we sat was in appreciation that it was finally over. Several folks, including all those in our group, expressed the disgust with the tone the...