• Navy FCU implements call center staffing solution

    VIENNA, Va. - Navy Federal Credit Union here has implemented a new workforce management solution to make sure call center agents are in the right place at the right time. Navy FCU has installed Pipkins' Maxima Advantage workforce management software, designed to provide sophisticated forecasting and staff scheduling for Navy...

  • Nice Job

    I'm not in the practice of writing to reporters about their work, but in this case, congratulations. Sarah Snell Cooke's story on Kathy Thompson, CUNA's senior vice president for compliance and legislative analysis (CU Times, May 23), was well done. I have known and worked with her for some time,...

  • CIF contributions may be included in community charter's documentation

    ALEXANDRIA, Va.-In a legal opinion letter, NCUA stated that if a community chartered federal credit union can demonstrate that the National Credit Union Foundation's (NCUF) Community Investment Fund (CIF) helps the credit union serve the underserved, portions of its community contributions made can be used in documentation of the credit...

  • Texas CU CEO, CUNA staff brief White House on serving undocumented persons

    EL PASO, Texas - In a White House meeting room late last month, the quiet voice of Harriet May - President and CEO, Government Employees Credit Union - spoke volumes for credit unions across America, echoing their daily challenges of offering and providing financial services to the growing swell of...

  • CUNA Mutual updates loanliner.com

    MADISON, Wis. - CUNA Mutual Group has released the latest version of its online loan origination tool, loanliner.com 3.0. According to CUNA Mutual, the new version makes it easier for CU loan officers to track the progress of electronically-generated loans. The Electronic Loan Folder Manager keeps a loan officer's documents...

  • PSCU undergoing strategic realignment

    ST. PETERSBURG - There's a true rags to riches credit union success story playing out in St. Petersburg, Fla., the home of Payment Systems for Credit Unions. Formed back in 1977 by the CEOs of five credit unions - GTE FCU, Suncoast Schools FCU, Pinellas County Teachers CU, Publix Employees...

  • Sheshunoff, Hansen to speak at CUNA 2001 symposium

    MADISON, Wis. - Alex Sheshunoff, president of Alex Sheshunoff Management Services and Mark Victor Hansen, Chicken Soup author will be the keynote speakers at the CUNA 2001 Symposium and Annual Meeting, set for September 23 - 25 in San Francisco, California. Sheshunoff will deliver the opening keynote address, and his...

  • .And choose the right partners, resources

    Ann Brinkerhoff raises some very thoughtful issues. Not all credit unions are in a position to become their members' primary financial institution, nor would they want to be. Some small credit unions may be better off as a kind of corner grocery store - not a financial supermarket - specializing...

  • Thanks for recognizing corporates

    Just got through reading Mike Welch's May 23rd publisher's column on corporates. Thanks for the good words. And thanks to Credit Union Times for the excellent special report taking note of corporate credit unions as a player in the industry. Sometimes I think that the corporate network is taken for...

  • Alabama League partners with Financial Marketing Group

    BIRMINGHAM, Ala. - The Alabama CU League and its Financial Marketing Group division have formed an exclusive distribution agreement with Marketing Solutions, Inc., that calls for FMG to be the exclusive distributor of MSI's CONNECTIONS financial management and marketing software. According to the League, CONNECTIONS, will assist CUs in targeting...