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  • A First of 2023: NCUA Conserves Valwood Park Federal Credit Union

    While the Texas-based CU posts loan growth, it also records declining net income over the last five quarters.

  • Ascend FCU CEO Set to Retire This Spring

    Caren Gabriel will step down after 38 years at Ascend and Matt Jernigan will take the leadership role.

  • CU & FI Trade Groups Call on CFPB to Comply With Rulemaking Process

    The CFPB seems to skip rulemaking steps for its proposed credit card late fee proposal.

  • Most Midsize Business Leaders Negative About Economy, Expect Recession This Year

    More than 90% of midsize company leaders say their businesses were experiencing challenges because of inflation.

  • Summit CU Shifts Focus From Member Experience to Member Engagement

    Successful CUs strategically prioritize member engagement, which underpins the trust on which relationships are built.

  • Let's Make 2023 a Five-Star Year

    When the bar is low in the customer service expectations department, the high performers won't go unnoticed.

  • Prioritizing Member Financial Health During a Recession

    Now more than ever, it is important for CUs to prioritize guiding their members toward healthy financial tools and habits.

  • Spectra Sheds Light on DEI

    Spectra CU wins the CU Times LUMINARIES award for its strategic work in diversity, equity and inclusion.

  • Building a Digital Success Foundation

    Ent CU is the winner in the Innovation in Technology – Organization category of CU Times' 2022 LUMINARIES.

  • 5 Steps to Leading With Purpose

    Purpose is at the forefront of consumer-brand relationships and helps employees focus on the bigger picture.

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Trending Stories

  1. House Passes CU Board Modernization Act

  2. Texas Credit Union Released From 22-Month Conservatorship

  3. CU Economic Reports So Far in 2023 Aren’t So Bad

  4. Labor Dispute at CUNA Mutual Group May Disrupt Service for CUs

  5. SECU & Foundation Give $5 Million to Urban Park Development

Resources

  • 6 Signs It's Time to Modernize Your Credit Union's Call Center

    6 Signs It's Time to Modernize Your Credit Union's Call Center

    From GLIA

    A vast number of credit unions still rely on legacy telephone systems that are siloed and disconnected from their digital channels and the modern banking experience members expect. This white paper explores how to bring your CU’s phone experience into the modern age.

    Download Resource ›

  • Powering Member-Led Growth for Credit Unions with Refer-a-Friend Programs

    Powering Member-Led Growth for Credit Unions with Refer-a-Friend Programs

    From Extole, Inc.

    Member quality has never been more important for credit unions. New members acquired through referral tend to be the highest quality members you can reach. Download this white paper to learn best practices for delivering unique referral experiences that drive growth.

    Download Resource ›

  • Case Study: How a Digitally-Savvy Credit Union Grew Loans and Members with AI

    Case Study: How a Digitally-Savvy Credit Union Grew Loans and Members with AI

    From Upstart

    Download this case study to learn how Sharonview Federal Credit Union was able to obtain 1,500 new members who meet their credit risk requirements while delivering a best-in-class, all-digital experience.

    Download Resource ›

  • Building the New Member-Centricity: A Blueprint for Credit Union Leaders

    Building the New Member-Centricity: A Blueprint for Credit Union Leaders

    From Co-op Solutions

    This leadership guide outlines practical and actionable steps to help your credit union future proof its business model for generations to come by overcoming the most pressing challenges and meeting new member preferences.

    Download Resource ›

  • Retaining Customers Throughout Technology Upgrades & Conversions

    Retaining Customers Throughout Technology Upgrades & Conversions

    From GLIA

    Upgrades, modifications or conversions to your credit union’s digital capabilities shouldn’t adversely affect your members. Ensuring that digital customer service is in place before updates provides a familiar way to support users. Download this white paper and learn how to overcome pitfalls and challenges during your technology changes.

    Download Resource ›

  • Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    From Elan Credit Card

    A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

    Download Resource ›

  • Personator - Identity Verification & Enrichment

    Personator - Identity Verification & Enrichment

    From Melissa

    Top-performing credit unions need high-speed, rigorous identity resolution to meet compliance requirements and fraud prevention initiatives.Download this solution overview and learn how Personator works in real-time to reduce risk, ensure compliance, and speed up onboarding, all while providing a seamless member experience and easily integrating into your existing systems.

    Download Resource ›

  • How to Achieve Personalized Digital Banking: Powered by AI and Machine Learning

    How to Achieve Personalized Digital Banking: Powered by AI and Machine Learning

    From Alogent

    Just as you’d recognize a loyal member when they walk into the branch, your digital banking platform should express the same familiarity as a friendly face. Download this eBook and learn how to bring a human touch to your digital member experiences in order to build member trust and loyalty.

    Download Resource ›

  • Future Proof Your Digital Channels: NXT Level Optimization in Digital Banking

    Future Proof Your Digital Channels: NXT Level Optimization in Digital Banking

    From Alogent

    Credit unions have reached a fork in the road and find themselves pondering the same question -- does our digital banking solution still meet market needs, or is it time to consider an upgrade? Download this eBook to find out how your credit union can continue to meet member expectations.

    Download Resource ›

  • Hedging 101 for Credit Unions

    Hedging 101 for Credit Unions

    From Mortgage Capital Trading

    If done correctly, hedging can help diversify profitability strategies and produce a greater return over time. This white paper reviews information about moving to mandatory, the strategy of hedging, and how to identify if it is the best option for a credit union to use when selling on the secondary market.

    Download Resource ›

  • 3 Stages of Data Quality Assessments: A Methodology for Success

    3 Stages of Data Quality Assessments: A Methodology for Success

    From Melissa

    Data is the crux of a successful business, but data integrity issues make managing member information extremely challenging. Download this guide and learn 3 steps to conduct data quality assessments that can ensure your credit union makes the best use of data.

    Download Resource ›

Browse More Resources →

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