In order to succeed in the 21st century, credit unions cannot afford to not serve the enormous and growing population of financially underserved consumers in the U.S., according to Greg Rable, CEO of FactorTrust, an aggregator of data on those consumers.

Mobile phones are more than just phones. They have become indispensable portable computers, helping manage our personal lives, connecting us at all times to the office and bringing us the information we want, when we want it at the speed of light.

Until a few years ago, the personal qualities of collections professional could have been shared with those of bad supervisors or hard coaches, according to executives currently in the field.

Astera Credit Union, Lansing, Mich., opened its newest branch located on West Saginaw Highway in Lansing. The new branch represents a significant transformation…