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  • 3 Things That Your Credit Union Should Keep an Eye On

    No matter the size of your credit union, these are regulatory areas worth watching.

  • 15 CU Professionals Hired, Promoted, Awarded & Appointed

    Two professionals take home CUNA awards and board elections are announced at Affinity Plus FCU and Tinker FCU.

  • Conditions Favoring New Car Sales, Cox Report Finds

    Used car prices are likely to remain high and sales low in 2023.

  • Merged CU Will Serve Members in Alabama, Georgia & Mississippi

    The Atlanta-based Powerco FCU consolidates with the Birmingham-based APCO Employees CU.

  • 23 Years In, Oregon State CU's CEO to Step Down

    Rick Hein says he plans to retire in April 2024.

  • Consistency Is Key: Younger 401(k) Participant Balances Showing 'Significant' Growth

    New research shows younger 401(k) participants generally tended to be more invested in equity funds and target date funds.

  • How Conversational AI Can Transform Your Service Strategy

    The benefits of conversational AI solutions go beyond creating meaningful, rewarding experiences for employees and members.

  • Credit Unions Build Consumer Loan Share

    Credit card balances grow, but share stalls at 6.3%.

  • Former Navy Federal Credit Union Employee Charged With Bank Fraud

    In less than a month, Johnathan Coleman allegedly defrauds 38 member accounts out of $357,491.

  • CUs Support Housing Initiatives, Food Distribution & Books for Kids

    Del-One FCU, Vibe CU, First Financial CU and Leominster CU are among the credit unions with Community news this week.

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Trending Stories

  1. Alltrust CU Hires New CFO & MCU Names New Chief People Officer

  2. TruStage Union Employees Vote to Extend Labor Strike

  3. Arizona's OneAZ Names Brandon Michaels CEO

  4. Companies Tell Employees to Get Back to the Office, but No One Seems to Be Listening

  5. Pennsylvania Credit Unions Plan to Consolidate in 2024

Resources

  • How Vantage West is Optimizing Its Portfolio To Withstand Economic Cycles

    How Vantage West is Optimizing Its Portfolio To Withstand Economic Cycles

    From Upstart

    When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.

    Download Resource ›

  • Gaining Control of Financial Services Cybersecurity Regulations

    Gaining Control of Financial Services Cybersecurity Regulations

    From Fortra's Tripwire

    This guide covers the main regulations credit unions need to comply with and provides exceptional tips to go beyond simple compliance for powerful cybersecurity coverage.

    Download Resource ›

  • Credit Card Strategy in a Rising Rate Environment

    Credit Card Strategy in a Rising Rate Environment

    From Elan Credit Card

    With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.

    Download Resource ›

  • Loans Within Reach: Lending Enablement Benchmark 2023

    Loans Within Reach: Lending Enablement Benchmark 2023

    From Open Lending

    How are credit unions adapting to an increasingly unpredictable and precarious lending environment? This report reveals how many are using lending enablement solutions to mitigate risk, increase loan volume and better reach near-prime consumers.

    Download Resource ›

  • Top 5 Merchant Payments Trends to Watch for in 2023

    Top 5 Merchant Payments Trends to Watch for in 2023

    From Elan Credit Card

    Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.

    Download Resource ›

  • Payment Hub Vendors: Options for Credit Unions to Modernize Payment Infrastructure

    Payment Hub Vendors: Options for Credit Unions to Modernize Payment Infrastructure

    From Alacriti

    Access this report for an in-depth evaluation and analysis of key trends and leading vendors in the payments hub and infrastructure market.

    Download Resource ›

  • PCI DSS 4.0 Compliance Tips to Avoid Last-Minute Panic

    PCI DSS 4.0 Compliance Tips to Avoid Last-Minute Panic

    From Fortra's Tripwire

    This guide aims to help you understand what is at stake with the looming PCI DSS 4.0 compliance deadline coming in 2024, and provide a prioritized roadmap for becoming compliant while protecting your company from everyday cyber risks and threats.

    Download Resource ›

  • The Executive's Guide to the CIS Controls: Key Takeaways & Action Opportunities

    The Executive's Guide to the CIS Controls: Key Takeaways & Action Opportunities

    From Fortra's Tripwire

    This Executive’s Guide to the Center for Internet Security’s CIS Controls is intended to provide busy readers with a comfortable, high-level understanding of the controls--without having to pour through pages of detailed documentation. It is a friendly introduction to an important standard in cybersecurity that will better equip you for decision making with respect to enterprise cyber risk.

    Download Resource ›

  • Unified Member Experiences: The Next Frontier of Digital Transformation in Credit Unions

    Unified Member Experiences: The Next Frontier of Digital Transformation in Credit Unions

    From Talkdesk

    The modern member experience is evolving and retention is top of mind for credit union leaders. Members expect to be able to interact with their credit unions on their terms -- either digitally or with hands-on guidance and at their convenience. Download this whitepaper and learn what an improved member experience means today, and see how Apple Federal Credit Union evolved their digital transformation strategy to improve satisfaction metrics through an AI-powered contact center.

    Download Resource ›

  • Ultimate Guide to CoBrowsing

    Ultimate Guide to CoBrowsing

    From GLIA

    CoBrowsing supplies new life to chat and other credit union channels, like phone, to create a high-touch, deeper level of engagement to truly stand out. Access this interactive guide to learn how your credit union can reap the full benefits of CoBrowsing.

    Download Resource ›

  • Minding the GAP Is More Important Than Ever: 8 Reasons Why

    Minding the GAP Is More Important Than Ever: 8 Reasons Why

    From State National

    Why is Guaranteed Asset Protection (GAP) more valuable than ever before? Here are 8 reasons why protecting your auto loan portfolio -- and your members -- from the financial hazards caused by rising deficiency balances is critical today.

    Download Resource ›

  • Helping Your Members Maintain their Credit Scores with Collateral Protection Insurance (CPI)

    Helping Your Members Maintain their Credit Scores with Collateral Protection Insurance (CPI)

    From State National

    Credit scores play an important role in your members’ everyday life, including employment, insurance, and rental eligibility. Learn how CPI can help your credit union support your members’ financial well-being and maintain credit scores, especially in the event of accidents and other unexpected economic circumstances.

    Download Resource ›

  • A Collaborative Approach to Credit Union Fiduciary Responsibilities

    A Collaborative Approach to Credit Union Fiduciary Responsibilities

    From State National

    Business partners and service providers can be an unexpected but valuable resource to help deliver on your credit union’s fiduciary responsibilities. Learn six surprising ways you can leverage your partnerships to best serve your members while also fulfilling your mission.

    Download Resource ›

  • Real-Time Payments: How to Monetize and Stay Competitive

    Real-Time Payments: How to Monetize and Stay Competitive

    From Alacriti

    Learn how your credit union can capitalize on real-time payments by both optimizing and monetizing them.

    Download Resource ›

  • Real-Time Payments Funding Agents 101

    Real-Time Payments Funding Agents 101

    From Alacriti

    This white paper uncovers what credit unions should know about using funding agents to connect to real-time payment rails and the benefits they offer.

    Download Resource ›

  • Emerging Technologies and the Rise of Client Experience (CX) in Financial Services

    Emerging Technologies and the Rise of Client Experience (CX) in Financial Services

    From Talkdesk

    Credit union leadership is realizing that it takes a hybrid approach of people alongside technology to meet emotional digital expectations of modern members. Download this report and learn how emerging technologies are helping credit unions develop next-generation CX strategies.

    Download Resource ›

  • The Layered Approach to Payments Fraud

    The Layered Approach to Payments Fraud

    From Co-op Solutions

    Understanding today’s evolving fraud trends is critical for refining your credit union’s mitigation strategies. This white paper explores the booming fraud economy and how to protect your credit union while galvanizing member trust.

    Download Resource ›

  • Stemming the Tide on the New Era of Fraud

    Stemming the Tide on the New Era of Fraud

    From Melissa

    As credit union membership increases across the nation fraud is happening more often with increasing costs. To strengthen your CU’s defenses discover five critical capabilities you should understand to ensure your fraud solution closes security gaps.

    Download Resource ›

  • Driving Opportunity for Credit Unions: U.S. Vehicle Accessibility Index 2023

    Driving Opportunity for Credit Unions: U.S. Vehicle Accessibility Index 2023

    From Open Lending

    There is an enormous opportunity in auto lending yet consumers aren’t buying cars for several reasons. Read this eBook and discover how your credit union can overcome these obstacles to generate new members.

    Download Resource ›

  • Growing Consumer Lending in Uncertain Times

    Growing Consumer Lending in Uncertain Times

    From Upstart

    Is your CU looking to build out digital lending capabilities, and grow membership amidst an uncertain economic environment? Download this case study and discover how BCU was able to achieve exactly this and acquire 1,100 new members relationships in just 2 months.

    Download Resource ›

  • The Credit Card Pull: How to Attract the Next Generation of Members

    The Credit Card Pull: How to Attract the Next Generation of Members

    From Elan Credit Card

    Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.

    Download Resource ›

  • 6 Signs It's Time to Modernize Your Credit Union's Call Center

    6 Signs It's Time to Modernize Your Credit Union's Call Center

    From GLIA

    A vast number of credit unions still rely on legacy telephone systems that are siloed and disconnected from their digital channels and the modern banking experience members expect. This white paper explores how to bring your CU’s phone experience into the modern age.

    Download Resource ›

  • Building the New Member-Centricity: A Blueprint for Credit Union Leaders

    Building the New Member-Centricity: A Blueprint for Credit Union Leaders

    From Co-op Solutions

    This leadership guide outlines practical and actionable steps to help your credit union future proof its business model for generations to come by overcoming the most pressing challenges and meeting new member preferences.

    Download Resource ›

  • Retaining Customers Throughout Technology Upgrades & Conversions

    Retaining Customers Throughout Technology Upgrades & Conversions

    From GLIA

    Upgrades, modifications or conversions to your credit union’s digital capabilities shouldn’t adversely affect your members. Ensuring that digital customer service is in place before updates provides a familiar way to support users. Download this white paper and learn how to overcome pitfalls and challenges during your technology changes.

    Download Resource ›

  • Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    From Elan Credit Card

    A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

    Download Resource ›

  • Personator - Identity Verification & Enrichment

    Personator - Identity Verification & Enrichment

    From Melissa

    Top-performing credit unions need high-speed, rigorous identity resolution to meet compliance requirements and fraud prevention initiatives.Download this solution overview and learn how Personator works in real-time to reduce risk, ensure compliance, and speed up onboarding, all while providing a seamless member experience and easily integrating into your existing systems.

    Download Resource ›

  • 3 Stages of Data Quality Assessments: A Methodology for Success

    3 Stages of Data Quality Assessments: A Methodology for Success

    From Melissa

    Data is the crux of a successful business, but data integrity issues make managing member information extremely challenging. Download this guide and learn 3 steps to conduct data quality assessments that can ensure your credit union makes the best use of data.

    Download Resource ›

Browse More Resources →

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