News

Find out what industry leaders think about Visa and MasterCard's settlement with retailers as well as the state of Visa's Extras program. Pages 20 and 24.

AUSTIN, Texas - Anticipating large expenses for a major summer car loan promotion this summer, Greater Texas Federal Credit Union was looking for an inexpensive, yet effective, way to generate loan activity this spring. What they came up with is not only boosting loan activity but also is building employee...

WEST PALM BEACH, Fla. - With a renewed focus over the years on providing more convenient service, call centers have lost the old "out-of-sight, out-of-mind" status and are center stage. According to experts, on average call center representatives can be required to handle a combination of between 100-150 phone calls,...

HOLYOKE, Mass. - The marketing secrets are getting out, and CUMarketingDept.com founders Morriss Partee and Steven Tripp couldn't be happier. "We've been amazed every day by the response to this," said Partee, who is also principal of marketing design firm Partee Creative Services. "Really it is our members that make...

CUSOs are facing enormous regulatory changes that have the potential of significantly altering their service and product offering landscape. Turn to pages 20-23 to read about the issues affecting CUSOs and how the service organizations are dealing and adapting to their changing environment.

WASHINGTON - Callahan & Associates released its 2003 Directory of Credit Union Cooperatives, and the report shows that credit union service organizations owned by groups of credit unions instead of traditional wholly-owned CUSOs owned by single credit unions, are becoming a major source of CU innovation and power. One hundred...