News

NEEDHAM, Mass. - People continue to be the main expenditure in call center spending among U.S. financial institutions, as this graphic shows. But analysts at TowerGroup say technology will continue to change the way call centers operate.

CUNA Mutual has sold its mortgage subsidiary to PHH in an effort to focus on what it does best. See page 3 for full story.

JEFFERSON PARISH, La. - With nine of its 22 employees back in place, Fiserv's item processing facility in this New Orleans suburb reopened Oct. 3 after shutting its doors on Aug. 26 as Katrina closed in. The hurricane made landfall on Aug. 29 but the center's processing services already had...

CAMBRIDGE, Mass. - Credit unions looking ahead to serving their members through prevalent communications channels in the coming years might make note of the findings in a recent Forrester Research Technographics study of more than 68,000 consumers. Among its findings, by 2010, more than 85% of U.S. households will have...

MANILA, Philippines - Three Asian co-operative trade organizations combined forces for five days in September to bring together credit union people from 25 Asian countries, all wanting to discuss credit union issues. A CEO two-day workshop attracted 31 credit union CEOs followed by a three-day forum with 343 participants from...

FRAMINGHAM, Mass. - Credit cards continue to be the main source of financial loss to fraud for financial institutions, and look to stay that way. Meanwhile, as these two graphics from a new report by research and advisory firm Financial Insights show, checks will show a sharp decline as a...

CAMBRIDGE, Mass. - People who describe themselves as "tech optimists", about half the population, are twice as likely to have broadband at home than the general population, according to the latest Forrester Research Technographic studies of more than 68,000 consumers. The think firm says that's yet more evidence that financial...

COLUMBIA, S.C. - Will the experience of Hurricane Katrina affect the balance of preference between service bureau and in-house processing among credit unions? Not necessarily, according to some executives at core processors and at least one well-known consultant in credit union land. Others, meanwhile, think a service bureau option will...